Frequently Asked Questions
How does this work?
First, please submit your request through our Artwork Quote Request Form. Next, I will evaluate your submission and respond with a quote based on your custom preferences within 24 hours. Once the quote is accepted, the production of your artwork will begin — this process may 2 or more weeks depending on the scale and complexity of the work. After the artwork is complete, you will be notified to review a Final Proof of the work. Upon approving the final art, your piece will be shipped the next business day pending no further changes are requested.
What is the cost?
Each commission can vary significantly depending on a number of factors; The size and medium used for the artwork can impact the final cost. To review a price comparison list, please request a price list here. Please note that shipping costs and taxes are not included with base pricing.
What is involved with the Final Proof or Approval Process?
After the initial production of your art is ready, I will notify you via email with a picture of your artwork. The email will include a link to an online form to either approve the artwork or request changes. This provides the customer a chance to request small modifications prior to shipment. Any large-scale changes or major rework of the art will require a new quote to adjust costs.
How do I get a digital image of my photos?
After your artwork request is submitted, I will provide an email to submit digital files of the images. If no digital image are available, I recommend using a digital camera, a smartphone camera, or try your local Staples or FedEx store to scan the photo for you. In some regions, your local library may have computer services for patrons to use for scanning. **PLEASE NOTE: The customer is responsible for copyright clearance for any photographic references**
Do you provide other options besides pet portraits?
Yes! Other subjects are welcome in addition to canine and feline friends. If you wish to combine subject matter such as pets and people or people and landscapes, please clarify this in the Artwork Quote Request Form. Digital references for all subjects are needed for an accurate quote.
How long does the process take?
On average, orders can be processed within 2 or more weeks — this does not include shipment time. Please note that each artwork is hand-made with great care and precision, and to provide the best quality work, I invest a significant amount of time in each commission. Your order will be evaluated individually and provided an estimated date of completion prior to starting work. Additional time may be required if customer requests modifications beyond the original quote.
Can changes be made?
Yes. If the customer wishes to make updates to the artwork, please contact me immediately to review your modifications. Minor updates such as small color adjustments or detail refinements are included with cost as part of the Final Proof evaluation. For larger scale changes such as replacing backgrounds, adding more figures/items, changing mediums and so on, the customer will be provided an updated quote to incorporate the extra resources needed to re-work the art. The hourly studio rate is $75.
What type of materials do you use?
I only use professional grade materials. All final pieces are sealed with a finishing spray to protect the color and reduce smudging for optimal preservation.
How do I cancel an order?
An order can be cancelled at anytime up to the Final Approval date. Once the artwork is approved, the customer is responsible for the production costs to that point. The customer may be charged 50% of the original quote estimate to cover expenses. More information on the Service Terms & Conditions can be found here. To speak with us about your order, please use the Contact Form.
Can I get my artwork without a frame?
Yes — Currently, framing service is not available. Customers will be responsible for purchasing this service separately.
Do you offer refunds?
Quality is valued in the work, and I strive to ensure customers are 100% satisfied with the results. You are not charged for any costs until after the artwork is approved. In addition, customers are NOT required to deposit any money to start work. Once the final artwork is ready to ship, the customer agrees to pay the balance in full prior to shipment. Due to the custom nature of the artwork, no refunds can be issued after artwork has been completed and shipped to the customer.
What happens if my art was damaged in shipment?
Great care is taken to ensure that each art piece is carefully packaged to arrive in pristine condition. In the event that damage occurs during shipment, contact us promptly to access the issues. You may be asked to ship the artwork back for further evaluation and repair.
Do you ship outside the U.S.?
At this time, orders within the continental United States are only accepted.
What types of payments do you accept?
PayPal secure portal is the preferred vendor to process orders. All major credit cards are accepted including: Visa, Mastercard, American Express and Discover plus Debit cards. All prices are shown as U.S. currency.